FAQ
Short answers about accounts, credits, billing, and how simulations work.
Last updated September 4, 2026
What is Simvolve?
Simvolve is an AI-powered interactive simulation tool. You describe a scenario, then play it turn by turn: stats move, events unfold, and you choose what happens next.
Do I need an account?
No. Guests can play with a monthly credit wallet stored in this browser. Sign in to sync simulations to the cloud, use them on another device, subscribe, or buy credit packs.
How do play credits work?
Play credits meter AI generation. Free includes 40 credits per month, Pro includes 400, and Premium includes 1000. Monthly allotments reset on a monthly cycle. You can also buy credit packs that never expire. Credits are not cash. See Pricing and Refunds.
What do paid plans cost?
Pro is $10/mo or $80/yr. Premium is $20/mo. Credit packs are $5 for 200 credits, $10 for 400, and $20 for 1000, with no monthly charge. Free is $0. Taxes may apply at checkout.
How do I cancel?
Open Subscription, choose Manage billing, and cancel in the Stripe portal. You keep paid access until the end of the current period. Details are in the refund and cancellation policy.
Can I get a refund?
Unless the law requires otherwise, we do not prorate unused subscription time, unused monthly credits, or unused purchased credits. Billing errors are different — email us and we will check the Stripe record. See Refunds.
Where does my data go?
Signed-in saves live in our database (Supabase). Generation sends prompts and relevant simulation text to OpenAI. Payments go through Stripe. Guests stay in local storage. See Privacy and the AI policy.
Are the simulations accurate?
No. Outputs are generated by an AI model. They can invent events, get facts wrong, or contradict earlier turns. Use Simvolve for exploration and storytelling, not as professional advice.
How do I delete my account?
Signed-in users can delete the cloud account in Account settings. That removes stored simulations we hold and cancels an active subscription when deletion succeeds. Guest data is removed by clearing site data in your browser.
How do I contact you?
Email simvolve@gmail.com or use the Contact page. Include your account email for billing questions.